POLICY

We're confident you'll love your purchase, but if for any reason it's not the perfect fit, returns are simple. Just send your unwashed, unworn item back to us with tags attached within 30 days of receiving it.

We understand sometimes things don't work out. That's why we offer one free return per order. For a smooth return, please use the return label we provide. Mail your package back to us within 30 days of the delivery date.

Customers are responsible for paying the return shipping costs for subsequent returns. Please use the discounted return label we provide. A $10 shipping fee will be applied and deducted from your refund.

 

REFUNDS 

Once your return is received and inspected, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for purchase for the total amount paid, minus any applicable return shipping cost. You will receive a notification email once your refund is processed. Original shipping fees are non-refundable.

 

▪ Items purchased outside of 30 days from the original purchase date.

▪ Items that are worn, washed, or damaged.

▪ Items with missing tags or original packaging.

▪ Limited Edition Drops due to limited availability. 

 

EXCHANGES 

Unfortunately, we do not offer direct exchanges at this time. However, you can return your unwanted item(s) and place a new order for the correct size or style.

 

GIFTS

Follow instructions above for returning online orders. If the item(s) was marked as a gift when purchased and shipped directly to you, you'll receive a gift card for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you 

 

DAMAGED ITEMS

We stand behind the quality of our garments. However, if you received a damaged or defective item, please contact our customer service team at hello@ebenezer712.com within 48 hours of delivery. To help us resolve the issue promptly, please include photos of the damaged item and your order information.