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FAQs

 

WHAT IS EBENEZER 712?

Ebenezer 712 is more than a faith-based online clothing store that offers high-quality, inspirational apparel designed to express your beliefs and values. It is a community where individuals come together to share their faith, find support, and inspire one another through the love of Jesus Christ. Join us in spreading love, hope, and faith, one piece of clothing at a time.

 

WHEN ARE PARTICULAR ITEMS RELEASED?

Most of our items do not have set release dates. The best way to make sure you don't miss out on any new or exclusive releases is to sign up to our newsletter.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards (Visa, MasterCard, American Express) and other secure payment options.

 

WHAT ARE YOUR SHIPPING RATES? 

USPS Ground Advantage = $7.00 (3-7 business days)

Economy Insured US & CA = $10 (2-7 business days)

Standard Insured US & CA = $12.95 (2-5 business days)

2-Day Express US & CA = $22.95 (2 business days- 2PM EST cutoff)

International = $20-$45 (depending on region)

*Please note that the shipping timelines mentioned above start after your order has been dispatched, not from when you place the order. If your order includes a pre-ordered item and you choose express shipping, be aware that express shipping will not accelerate the release date of the pre-ordered item.

 

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website at Track my Order or the carrier's website.

 

WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET? 

Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at hello@ebenezer712.com.

 

AM I ABLE TO MODIFY MY ORDER AFTER IT'S PLACED?

Unfortunately, we are unable to modify/cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

 

WHAT IS YOUR RETURN POLICY?

We accept returns within 30 days of purchase for a full refund. Items must be unworn, unwashed, and in their original condition with tags attached. For our complete return policy and additional details please refer to our Returns Policies page.

 

WHAT SIZES DO YOU OFFER? 

We offer a wide range of sizes to accommodate all body types. Please refer to our Size Guide for detailed measurements.

 

HOW SHOULD I CARE FOR MY EBENEZER 712 APPAREL?  

For best results, we recommend washing your apparel inside out in cold water and tumble drying on low heat. Avoid using bleach and ironing directly on printed designs.

 

DO YOU OFFER CUSTOM DESIGNS?

At this time, we do not offer custom designs. However, we are always open to suggestions and feedback on our current product line.

 

HOW CAN I STAY UPDATED ON PROMOTIONS AND DISCOUNTS? 

Sign up for our newsletter to receive the latest news, promotions, and exclusive discounts. You can also follow us on social media for updates and special offers @Ebenezer712.co.

 

CAN I USE MULTIPLE DISCOUNT CODES ON ONE ORDER?

Only one discount code can be applied per order. Discount codes cannot be combined with other offers or promotions.

 

HOW CAN I JOIN THE EBENEZER 712 COMMUNITY?

Follow us on social media and sign up for our newsletter to stay connected with the Ebenezer 712 community. We also encourage you to share your stories and photos with us using the hashtag #Ebenezer712.

 

HOW CAN I SUBMIT A PRAYER REQUEST?

You can submit your prayer requests on our Prayer Requests page. Your requests will be kept confidential and shared only with our prayer team.