HOW TO RETURN

To be eligible for return, your item must be unused, in its original condition, and returned in the original Ebenezer 712 poly mailers with all tags attached. We cannot process returns for items missing packaging or tags. Please refer to our return policies for additional details.

 

1. INITIATE YOUR RETURN:

▪ Email hello@ebenezer712.com with your name and order number, which you'll find in your order confirmation email.

 

2. RECEIVE YOUR PREPAID LABEL:

▪ We'll email you a prepaid shipping label with the designated carrier information.

 

3. PREPARE YOUR PACKAGE:

▪ Place the items you're returning in the original Ebenezer 712 packaging.

▪ Download and print the shipping label, then securely attach it to the package.

▪ Make sure any previous shipping labels are removed or covered completely.

 

4. DROP OFF YOUR RETURN:

▪ Take your package to your nearest location for the carrier specified on the label.

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Once we receive your return, your refund will be processed within 3-5 business days.

Need Help? We're here to assist you! Contact us at hello@ebenezer712.com if you have any questions.